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True motivation comes from achievement, personal development, job satisfaction and recognition."- Frederick HerzbergHerzberg's motivation-hygiene Theory argues that the two factors, motivation and hygiene, can cause either employee satisfaction or dissatisfaction. According to Herzberg, the different combinations of the two factors can lead to various outcomes in the workplace. Let's take a look.Herzberg's two-factor theory is a well-known motivation theory in…
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Jetzt kostenlos anmeldenTrue motivation comes from achievement, personal development, job satisfaction and recognition."
- Frederick Herzberg
Herzberg's motivation-hygiene Theory argues that the two factors, motivation and hygiene, can cause either employee satisfaction or dissatisfaction. According to Herzberg, the different combinations of the two factors can lead to various outcomes in the workplace. Let's take a look.
Herzberg's two-factor theory is a well-known motivation theory in the field of business management. The theory comprises two factors: motivation and hygiene. Motivation factors, such as a sense of achievement and responsibility, aim to inspire and engage employees. Hygiene factors, such as salary and working conditions, are necessary for employees to maintain satisfaction in the workplace. The presence or absence of these factors can significantly impact employee motivation and engagement, and different combinations of these factors can affect the employees' job satisfaction level.
Imagine you're working in a job where you enjoy what you're doing, feel a sense of achievement, and have a good relationship with your co-workers. These are all factors that contribute to your motivation at work according to Herzberg's two-factor theory. However, if you find that your salary is not enough to cover your expenses and your working conditions are poor, your motivation may decrease despite enjoying your work. This is because the absence of hygiene factors, such as fair compensation and a comfortable working environment, can still lead to job dissatisfaction, regardless of the presence of motivational factors.
Herzberg's two-factor theory is a motivation theory that suggests that satisfaction and dissatisfaction at work are influenced by two sets of factors: hygiene factors and motivators.
Hygiene factors are basic job necessities, such as working conditions and salary, that, if not met, can cause dissatisfaction.
Motivators, such as recognition and achievement, drive job satisfaction and motivation. The theory asserts that to improve job satisfaction and motivation, managers must not only provide adequate hygiene factors but also focus on motivators.
Herbzerg's theory suggests that there are two types of factors that affect employee satisfaction and motivation: hygiene factors and motivators. When employees have high levels of both hygiene factors and motivators, they are more likely to be highly engaged and motivated in their work. On the other hand, when employees have low levels of hygiene factors and motivators, they may experience low motivation, high dissatisfaction, and turnover. Let's take a look at more combinations of motivators and hygiene factors:
This section will provide an example of how Herzberg's motivation-hygiene theory can be adapted and implemented in the workplace.
In the workplace, hygiene factors can be used to eliminate employees' dissatisfaction with work. Adding and improving hygiene factors may not necessarily lead employees to more motivation, but it can lead to better performance and lower staff turnover.
In practice, the improvement of hygiene factors in the workplace will look like this:
Removing or improving poor business policies
Show respect to all employees regardless of their position
Offer higher or competitive salaries
Implement effective and supportive supervision for all employees
Improve working conditions
Provide job security
Additionally, organizations should focus on improving employees' motivation factors suggested by Herzberg. As these are the factors that will lead to employee satisfaction, motivation and engagement towards work.
In practice, the implementation and improvement of motivation factors will look like this:
Let's analyse two real-life examples of Herzberg's two-factor theory:
Google: Google is known for offering its employees high motivation factors such as challenging work, autonomy, and opportunities for growth and development. The company also provides a range of hygiene factors like generous compensation and benefits, a comfortable work environment, and flexible schedules.
Amazon: Amazon has been criticised for poor working conditions, long hours and lack of job security, which fall under low hygiene factors. At the same time, Amazon offers opportunities to work on innovative projects and recognition of good work which are considered as high motivators.
The advantages of Herzberg two-factor theory are:
Direct focus on employees motivation - Herzberg's theory is focused on factors that cause motivation and prevent dissatisfaction for employees individually rather than concentrating on external factors. This means that by implementing Herzberg's motivation-hygiene theory organizations can improve employees' motivation and working environment directly, this will motivate employees to work more efficiently and lower the staff turnover rate.
Companies can solve problems faced by employees - The company can focus on solving the dissatisfaction problems of employees. This is because Herzberg's theory provides multiple factors that can cause dissatisfaction such as the absence of hygiene factors as well as factors that cause motivation. By eliminating factors that cause dissatisfaction and implementing satisfactory factors will make employees more motivated towards work.
Monetary factors are the secondary focus - Other theories such as Taylor's theory or managers may consider monetary benefits as a primary motivator. However, Herzberg found that monetary benefits may not be as motivational as other factors. In Herzberg's theory salary is named as a hygiene factor. Low salary may leave employees dissatisfied, on the other hand, a higher salary may not necessarily make employees more motivated towards work. Herzberg includes motivation factors other than monetary benefits such as promotion, recognition, interest in work and advancement. These factors according to Herzberg's theory will make employees more engaged and motivated to work than monetary benefits.
The main disadvantage of Herzberg's theory is that it does not take into account that people are motivated by different factors and:
Some people may enjoy having a lot of responsibility at work, for others, it may cause dissatisfaction and increased stress. Moreover, some people may value a higher salary than a promotion at work.
The advantages and disadvantages of Herzber's Two-Facto theory can be summarized in the table:
Advantages of Herzberg's two-factor theory | Disadvantages of Herzberg's two factor theory |
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Herzberg's maintenance theory is part of Herzberg's two-factor theory that focuses on maintenance/hygiene factors.
These factors do not directly motivate employees, but they prevent dissatisfaction and maintain a certain level of motivation for employees. The absence of these maintenance factors can cause employee dissatisfaction.
The maintenance/hygiene factors include:
Company policy
Effective supervision
Good professional relationships between employees and employers
Interpersonal relationships with colleagues
Salary
Job security
Working conditions
status
Herzberg suggests that maintenance factors should be followed in every workplace to create a suitable working environment for employees. Without these factors, employees will be dissatisfied and there may be a high staff turnover.
Herzberg's theory can be named in two different ways: 1) Herzberg's Motivation-Hygiene Theory 2) Herzberg's Two-Factor theory.
The main principles of Herzberg's Two-Factor theory are motivation and hygiene factors. Motivation factors are aimed to engage and motivate employees, while hygiene factors do not necessarily motivate employees but the absence of these factors can cause dissatisfaction for employees.
The best combination of factors in Herzberg's Two-Factor Theory is high hygiene and high motivation factors which indicates their high presence and the worst combination is low hygiene and low motivation factors which indicates their low presence.
The business example of implementation of Herzberg's Two-Factor Theory is to improve hygiene factors by providing job security and to improve motivation factors by providing more growth and development opportunities for employees.
Benefits of Herzberg's Two-Factor Theory:
Limitations of Herzberg's Two-Factor Theory include the fact that the theory is based on the assumption that all employees have the same needs, and that it places too much emphasis on job satisfaction and not enough on external factors, such as economic or social conditions.
Two factors of Herzberg's motivational theory are motivation and hygiene. The motivation factors aim to motivate and engage employees in the workplace whereas the hygiene factors are the maintenance factors employees can expect at the workplace such as salary or working policies.
Organisations can employ hygiene factors in a way that removes employees' dissatisfaction at work, e.g. by improving work conditions or offering higher salaries. Additionally, there should be more motivation factors to increase the employees' satisfaction, e.g. growth & development opportunities, recognition of hard work.
Herzberg's maintenance theory refers to the part of Herzberg's theory that focuses on the maintenance or hygiene factors. These include job security, salary, working conditions, supervision, etc. The theory suggests maintenance factors are important for creating a suitable working environment for the employees.
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