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Negotiation

Everything is a negotiation. Everything is a little bit of give and take.1  - Lamman RuckerNegotiation is everywhere in our life, whether we are trying to settle a dispute, strike a business deal, or even persuade kids to eat vegetables they don't like. As Rucker put it, every relationship we have is a negotiation because we are social beings that…

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Negotiation

Negotiation
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Everything is a negotiation. Everything is a little bit of give and take.1

- Lamman Rucker

Negotiation is everywhere in our life, whether we are trying to settle a dispute, strike a business deal, or even persuade kids to eat vegetables they don't like. As Rucker put it, every relationship we have is a negotiation because we are social beings that need to interact with each other; it is a critical part of our life.

Keep on reading if you are interested in negotiation and applying its many aspects in your daily life; this explanation will give you the tools to achieve this purpose. We will discuss the rules, strategies, techniques, and principles of negotiation that will help you become a better negotiator.

Negotiation Definition

Let's start this explanation with a definition of negotiation; we will then talk about its importance and the different stages of conducting an effective negotiation.

Negotiation is about reaching an agreement between parties on a specific matter.

It's a relatively broad definition, as a negotiation can be many different things. For example, people conduct negotiations between business partners who are trying to strike a deal, between a couple who are having a dispute, between countries who are settling a new trade agreement, or even between kids who are exchanging playing cards.

Importance of Negotiation

The purpose of a negotiation is to come to an agreement with another party. For this reason, the success or failure of a negotiation can have significant consequences.

A successful negotiation is generally considered very positive: disputes can be resolved, new trade agreements can be struck, new deals can be made, etc.

On the other hand, when parties cannot agree to settle, it's another situation: if deals cannot be made, then companies can go bankrupt; if countries cannot negotiate a peace treaty, then war will continue, and people will die; if a dispute cannot resolve, then people will cut their relations, etc.

Negotiation is more than one specific skill that someone has. Instead, it's a set of skills and circumstances that make a person a good negotiator. Here are four examples of skills you need to be a good negotiator:

  • Communication: Being an active listener and a good communicator is a must to be a good negotiator.
  • Strategist: Having a strategist spirit is also crucial for any negotiation, as you will need good preparation and a plan of action before starting any negotiation.
  • Persuasion: People will not always agree with you, and you must convince them if you want to win a negotiation. That's why being persuasive is essential to be a successful negotiator.
  • Emotional intelligence: reading people's body language and controlling your own emotion is also essential in a negotiation.

Principle of Negotiation

There are five steps that can help you effectively conduct a negotiation:

  1. Preparation: preparation is critical before any negotiation. You need to know your goals and what you want to achieve. But you also need to guess what your counterpart's goals are and what they are trying to achieve. Learning this information will help you develop your strategy: knowing what you can give away, what has value to your counterpart, etc. You should gather as much information as possible about the meeting and the topics you will discuss.

  2. Definition of ground rules: Once well-prepared, it's time to define the negotiation rules with your counterpart. At this stage, you will discuss how you will conduct the negotiation and its extent. For example, you will determine where the negotiation will take place, who will be negotiating, the topics, the exact scope, etc. The parties will also generally define their initial position in this preliminary step.

  3. Clarification: At this stage, the different parties will argue and justify their initial position in the negotiation.

  4. Bargaining: This part is the center of the negotiation, where people will bargain, give, and take. The result of this stage will determine the negotiation's success or failure.

  5. Closure: this is the final negotiation step, where people agree to settle, the deal is officially formalized, and the bargain is stroke.

In the preparation phase, you must determine your BATNA when developing your strategy. It stands for the Best Alternative To a Negotiated Agreement. It's the optimal situation for you; what is the best outcome possible you can have from this negotiation? Knowing your BATNA will help you develop your strategy for reaching the best outcome possible.

Negotiation Style

There are various negotiation styles; you shouldn't adopt one just because of your personal preference but select it based on the situation. You can define a negotiation style based on two factors:

  • The importance of the outcome,

  • The importance of the relationship.

You can use the following diagram created by Roy J. Lewicki and Alexander Hiamto to help you determine the best negotiation style according to the situation3:

Accommodating (lose-win): In this situation, you prioritize the relationship with your partner, as the negotiation outcome is not that important to you. This negotiation style aims to strengthen the relationship with the partner rather than strive for the best result.

Competing (win-lose): it's the opposite of the accommodation strategy. In this case, the result of the negotiation is more important than the relationship with the partner, and therefore, the negotiator will try to get as much as possible.

Collaborating (win-win): in this case, the outcome and the relationship are both critical. The negotiator will try to find a positive outcome for both parties.

Compromising (I win some, you win some): in this case, both parties compromise and accommodate each other. Although it is not the best outcome for any, it's not the worst. It also shows that both are willing to have concessions for one another.

Avoiding (lose-lose): Sometimes, people don't want to negotiate because the relationship is unimportant, and neither is the outcome. In this case, they both lose in the negotiation as it.

The type of negotiation style you choose will define the type of negotiation you will have and might also determine the kind of relations you will have with your counterpart moving forward.

Negotiation Techniques

So far, you have read a lot of theories about negotiation. However, you are most likely reading this article because you want to know practical techniques to help you negotiate. So here are some popular tips and techniques2 that you can use and can drastically improve your negotiation skills:

  1. Preparation: as stated in the negotiation process, the best way to start a negotiation is to be well prepared. You must know your goal, your BATNA, and your counterpart's objective to help you create a negotiation strategy.

  2. Know your value: you should always know the value of what you bring to the table. Determine what your customer will do with it and if there is a competitor with a similar product or service. What those products and services are worth to your customer?

  3. It's a conversation: keep in mind that a negotiation is a conversation; it's not a one-way direction speech; you should ask questions and listen to what your counterpart is saying; it will help you understand what's their angle on the negotiation and how important it is for them.

  4. Be likable: you will be more convincing if people like you.

  5. Remember that you can walk away: knowing that you can walk away from a deal will make you a better negotiator. If you are desperate to take an offer at any price, you might end up in a worse situation than if you didn't take the deal.

  6. Give: if you give something of value first, your counterpart will feel the need to give something in exchange.

  7. Don't take the first offer: the first price anyone gives is generally not the bottom line, and there is room to negotiate further.

Check out our explanation of Persuasion for more tips that can help you become a better negotiator.

Rules of Negotiation

I would like to conclude this explanation by giving five rules that are a good summary of the most critical points of being a good negotiator:

  1. Be prepared: the best way to start a negotiation is to be well-prepared. At the very least, you must know your goal and your BATNA, have ready-made answers about the critical points of the negotiation, and anticipate your counterpart's objectives and strategy.

  2. Create a strategy: use your preparation to create a strategy in advance and know how you can handle every topic of the negotiation.

  3. Negotiation is a conversation: remember that a negotiation is, first and foremost, a conversation between two parties. It's not a one-way speech where someone will blabber their arguments repeatedly without listening to the other.

  4. Adapt your negotiation style to the situation: as we have seen earlier, you have to define your negotiation style based on the importance of the outcome and the relationship with your partner.

  5. Use various negotiation techniques: we have seen several negotiation techniques, and you should use as many as you can to have a more profitable outcome.

Negotiation - Key takeaways

  • Negotiation is about reaching an agreement between parties on a specific matter.
  • Communication, strategy, persuasion, and emotional intelligence are essential skills to have to be a good negotiator.
  • The five stages of effective communication are the following:
    1. Preparation
    2. Defining ground rules
    3. Clarification
    4. Bargaining
    5. Closure
  • You shouldn't choose a negotiation style by default, but you should adapt based on the importance of the outcome and the relationship with your counterpart.
  • Don't forget the five rules of negotiation:
    1. Be prepared
    2. Create a strategy
    3. Remember that a negotiation is a conversation
    4. Adapt your negotiation style to the situation
    5. Use various negotiation techniques

References

  1. Brainyquote. https://www.brainyquote.com/quotes/lamman_rucker_885305?src=t_negotiation
  2. Forbes. 15 Smart Negotiating Techniques For Business Professionals.16/09/2019. https://www.forbes.com/sites/forbescoachescouncil/2019/12/16/15-smart-negotiating-techniques-for-business-professionals/?sh=4aedece751c0
  3. Bill Harris. The Five Styles of Negotiation. https://www.appa.org/bok/the-five-styles-of-negotiation/

Frequently Asked Questions about Negotiation

Negotiation is about reaching an agreement between parties on a specific matter. 

The 5 stages of negotiation are:

  1. Preparation
  2. Defining ground rules
  3. Clarification
  4. Bargaining
  5. Closure

The main purpose of a negotiation is to come to an agreement with another party. For this reason, the success or failure of a negotiation can have significant consequences. 

There five rules that are critical to be a good negotiator:

  1. Preparation: the best way to start a negotiation is to be well prepared. You must know your goal, your BATNA, and your counterpart's objectives.
  2. Create a strategy: use your preparation to create a strategy in advance. Have already prepared some answers about the critical points of the negotiation.
  3. A negotiation is a conversation: a negotiation is, first and foremost, a conversation between two parties. It's not a one-way speech where someone will bather his arguments repeatedly without listening to the other. 
  4. Adapt your negotiation style to the situation: as we have seen earlier, you have to define your negotiation style based on the importance of the outcome and the relationship with your partner. 
  5. Use various negotiation techniques: we have seen several negotiation techniques, and you should use as many as you can to have a more profitable outcome.

Negotiation is not only one skill that someone has. Instead, it's a set of skills and circumstances that make a person a good negotiator. Here are four examples of skills you need to be a good negotiator: 

  • Communication: Being an active listener and a good communicator is a must to be a good negotiator.
  • Strategist: Having a strategist spirit is also crucial for any negotiation, as you will need good preparation and a plan of action before starting any negotiation. 
  • Persuasion: People will not always agree with you, and you will need to convince them if you want to win a negotiation. That's why being persuasive is essential to be a successful negotiator. 
  • Emotional intelligence: reading people's body language and controlling your own emotion is also an essential factor in conducting a negotiation.

We can generally consider that there are five stages you can follow to have an effective negotiation:

  1. Preparation: when people determine what they want from the negotiation.
  2. Definition of ground rules: where people decide how the negotiation will be conducted and the scope.
  3. Clarification: where people state their initial position.
  4. Bargaining: it's the negotiation proper where people bargain, give and take.
  5. Closure: it is where the deal is officialized and finalized.

Final Negotiation Quiz

Negotiation Quiz - Teste dein Wissen

Question

What does negotiation mean?

Show answer

Answer

Negotiation is about reaching an agreement between parties on a specific matter.

Show question

Question

What is the primary purpose of negotiation?

Show answer

Answer

The purpose of a negotiation is to come to an agreement with another party. For this reason, the success or failure of a negotiation can have significant consequences.

 

Show question

Question

What Does BATNA stands for?

Show answer

Answer

Best Alternative To a Negotiated Agreement

Show question

Question

Why is it important to know your BATNA? 

Show answer

Answer

 Knowing your BATNA will help you develop a strategy to reach it.

Show question

Question

Select the five stages of negotiation

Show answer

Answer

Preparation

Show question

Question

What should you do in the preparation stage of the negotiation?

Show answer

Answer

You need to know your goals and what you want to achieve. But you also need to guess what your counterpart's goals are and what they are trying to achieve. Knowing this information will help you develop your strategy: knowing what you can give away, what has value to your counterpart, etc. You should gather as much information as possible about the meeting and the topics you will discuss.

Show question

Question

Is being a strategist an important skill to have to be a good negotiator?

Show answer

Answer

Yes

Show question

Question

What are examples of skills that can make you a good negotiator?

Show answer

Answer

Communication, strategy, persuasion, and emotional intelligence.

Show question

Question

What are the five rules of negotiation? 

Show answer

Answer

  1. Preparation
  2. Create a strategy
  3. A negotiation is a conversation
  4. Adapt your negotiation style to the situation
  5. Use various negotiation techniques 


Show question

Question

Should you always adopt the same negotiation style to stay consistent?

Show answer

Answer

No

Show question

Question

What are the five negotiation styles?

Show answer

Answer

Accommodating (lose-win)

Competing (win-lose)

Collaborating (win-win)

Compromising (I win some you win some)

Avoiding (lose-lose)

Show question

Question

Is the competing (win-lose) negotiation style better than accommodating (lose-win) in any situation?

Show answer

Answer

No

Show question

Question

How should you choose a negotiation style?

Show answer

Answer

Based on the importance of the outcome and the relationship with your counterpart.

Show question

Question

 In a negotiation, you should always talk and give as many arguments as possible?

Show answer

Answer

False

Show question

Question

In an accommodating negotiation style, what is your strategy?

Show answer

Answer

In this situation, you prioritize the relationship with your partner, as the negotiation outcome is not that important to you. This negotiation style aims to strengthen the relationship with the partner rather than strive for the best result. 

Show question

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